WHAT PAYMENT METHODS CAN I USE?
- American Express
- Google Pay
- Apple Pay
HOW DOES SHIPPING WORK?
- All of our products go through handling before being shipped.
- 99% of our orders leave the warehouse 1-2 days after the order has been placed.
- You will receive an email confirmation when your order gets shipped along with a tracking number.
WILL MY ORDER BE TAXED?
Sales tax is calculated based on the laws of the state or territory to which you are shipping your order. Typically, the sales tax displayed during checkout is estimated until the order has shipped.
WHAT SHOULD I DO IF I CHANGE MY MIND ABOUT THE ITEM?
If you change your mind about your order, please email us as soon as possible at firstname.lastname@example.org to let us know. Our team will be happy to assist you in finding a solution.
However, we cannot guarantee that we will be able to accommodate your request if you fail to email us within the 12 hours following the purchase.
CAN I STILL CHANGE MY ORDER MORE THAN 24 HOURS AFTER MAKING THE PURCHASE?
Unfortunately, no. All orders will be processed after 24 hours and are not alterable thereafter.
We guarantee that we will be able to accommodate your request if you email us (with complete information about the change) at email@example.com within the 12 hours following the purchase.
CAN I STILL CHANGE MY ORDER AFTER I RECEIVED MY SHIPPING CONFIRMATION?
Yes, of course contact us as soon as possible within 12 hours of your confirmation. We will be able to stop or change your order before it is processed.
HOW CAN I TRACK MY ORDER?
After we ship your order, you will receive one or more tracking number(s). You can track your package(s) on the following website:
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
For U.S. orders, delivery takes an average of 2-5 business days.
WHERE DO YOU SHIP FROM?
We ship from our shipping center in California.
WHAT IS YOUR REFUND POLICY?
To learn more about our return or refund policy, please click on the link here: Return Policy
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once a refund has been approved, it could takes up to 14 business days to process, depending on the system you used to pay for the purchase.
I DID NOT RECEIVE MY REFUND YET. WHAT SHOULD I DO?
Please notify us immediately via email at firstname.lastname@example.org if you have not received the refund after 14 business days. A member of our staff will be happy to sort this out for you.
WHAT SHOULD I DO IF I RECEIVED A DAMAGED/FAULTY ITEM?
If you have received a damaged item, please email us immediately at email@example.com, providing pictures and proof of your order (i.e. order number, full name), and our staff will promptly assist you.
You have 30 days from the reception of your order to do so.
I DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO?
If you have not received any emails from us confirming your purchase, do let us know immediately via email at firstname.lastname@example.org with your order number, full name and shipping address, and we will quickly sort out the problem.
Sometimes our emails end up in spam/junk or other folders; therefore, we would like to ask that you check them before contacting us.
For any other questions Contact us at: email@example.com or by phone: (323) 443-3377